Returns and Exchanges
Products are not offered on a sale or return basis. However, Products that have been ordered in error will normally be accepted for return within 14 days from the date of purchase, provided they arrive back to us in perfect, re-saleable condition. Products which are deemed to have been damaged in transit may be returned provided you notify us of the damage within 48 hours of delivery.
When you return a Product to us:
- because you ordered it in error; we will process the refund due to you as soon as possible and, in any case, within a reasonable time of the date you sent us back the Products, provided that the Products are in perfect resalable condition. In this case, we will refund the price of the Product in full, excluding the cost of postage charged for sending the item to you. You will be responsible for the cost of returning the item to us.
- for any other reason (for instance, because you claim that the Product is defective), we will examine the returned Product and will notify you of your refund via e-mail within a reasonable period of time. We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day we confirmed to you via e-mail that you were entitled to a refund for the defective Product. Products returned by you because of a defect will be refunded in full, or replaced, including a refund of the delivery charges for sending the item to you. We will also refund the costs you incur in sending the Products back to us by 1st class post, however, if you choose to send them via Recorded or Special Delivery the additional costs of that will be borne by you.
We will usually refund any money received from you using the same method originally used by you to pay for your purchase.
Unit 1A Hownsgill Industrial Park
You will be held responsible for the returned item(s) until they reach us. For your reference, we suggest that you use a secure delivery method that requires a signature on delivery.
Please also read Our Terms and Conditions